Sunday, 08 March 2009

• Dale Carnegie - How to Win Friends & Influence People

  
  Fundamental techniques in handling people
  

  1. Don't critize, condemn or complain.
  2. Give honest and sincere appreciation.
  3. Arouse in other person and eager want.

  
  To make people like you
  

  1. Become genuinely interested in other people.
  2. Remember his/her name.
  3. Be a good listener.
  4. Talk in terms of the other person's interests.
  5. Make the other person feel important - and do it sincerely.

  
  Win people to your way of thinking
  

  1. Avoid argument.
  2. Show respect for the other person's opinion.  Never say, 'You're wrong.'
  3. If you are wrong, admit it quickly and emphatically.
  4. Begin in a friendly way.
  5. Get the other person saying 'yes,yes' immediately.
  6. Let the other person do a great deal of the talking.
  7. Let the other person feel that the idea is his or hers.
  8. Try honestly to see things from the other person point of view.
  9. Be sympathetic with the other person's ideas and desires.
  10. Appeal to the nobler motives.
  11. Dramatize your ideas.
  12. Throw down a challenge.

  
  Be a leader
  

  1. Begin with praise and honest appreciation.
  2. Call attention to people's mistakes indirectly.
  3. Talk about your own mistakes before criticizing the other person.
  4. Ask questions instead of giving direct orders.
  5. Let the other person save face.
  6. Praise the slightest improvement and praise every improvement.  Be 'hearty in your approbation and lavish in your praise.'

  
  
  
  
  

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